ABOUT THE SERVICE:
Maintenance services are provided to address complaints received by the District and are acted upon immediately for free such as dirty water, low pressure and high consumption.
WHO MUST AVAIL OF THE SERVICE:
Active concessionaires of the Batac Water District.
REQUIREMENTS:
For walk-in complainant he/she has to accomplish the Maintenance Request Form while phone-in complainant he/she has to properly identify himself/herself.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday from 8:00 A.M. to 12:00 NN and from 1:00 P.M. to 5:00 P.M.
FEES
No fees to be collected.
HOW TO AVAIL OF THE SERVICE:
| STEP | CONCESSIONAIRECOMPLAINANT | BAP & TECHNICAL SECTION ACTIVITIES | DURATION OF ACTIVITIES | PERSONS-in-CHARGE |
|
1 |
Inform the Bilis Aksyon Partner or the Customer Service Asst. D/E of the request for maintenance service. | Fill out Maintenance Form. | 3 minutes | Joel Castro
Von Patrick S. Gabriel |
|
2 |
Submit the accomplished Maintenance Form to the General Manager or to the Cashier for approval. | 5 minutes | Joel Castro
Von Patrick S. Gabriel |
|
|
3 |
Approve request. | 5 minutes | Maria Dohna D. Sagun | |
|
4 |
Attend to the complainant and take corrective measure. | 1 hour | Edilberto Camangeg
Otis Visan Corpuz Ruben T. Cid |
|
|
5 |
Request client to fill out Feedback Form. | 2 minutes | Edilberto Camangeg | |
|
6 |
Return Feedback Form to the technical staff who responded to the complaint. | Receive Feedback Form and submit to Bilis Aksyon Partner for record purposes | 5 minutes | EDilberto Camangeg |